Payment Policy
At Local Neighbours Sedona, we strive to ensure a smooth shopping experience.
However, due to the nature of our fulfillment process and partnerships with independent suppliers, all returns are subject to the conditions outlined below.
1. Return Eligibility
To be eligible for a return:
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A return request must be submitted within 14 days of delivery
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Items must be unused, unworn, unwashed, and in original condition
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All original packaging, tags, and protective elements must be intact
The following items are not eligible for return:
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Items showing signs of use or wear
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Items damaged after delivery
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Items returned without original packaging
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Items purchased during promotions, discounts, or clearance sales (if applicable)
We reserve the right to deny any return request that does not meet these conditions.
2. Return Request Process
All return requests must be submitted via email.
📧 info@localneighbours-sedona.com
Your request must include:
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Order number
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Clear photos of the item
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Reason for return
Returns sent without prior approval will not be accepted.
If your return request is approved, you will receive return instructions and a return address from our fulfillment partners.
3. Return Shipping
Customers are fully responsible for:
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Return shipping costs
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Customs duties (if applicable)
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Ensuring the package is sent using trackable shipping
We are not responsible for:
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Lost return shipments
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Delays during return transit
Returns without valid tracking proof may be refused.
4. Refunds
Once the returned item has been received and inspected:
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Refunds may take up to 14 business days to process
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Refunds are issued to the original payment method
Please note:
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Original shipping costs are non-refundable
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A restocking fee may be applied where applicable
If the returned item does not meet the required conditions, the refund may be reduced or denied.
In certain cases, we may offer store credit instead of a refund.
5. Cancellations
Orders cannot be cancelled once they have been processed or shipped.
Due to the automated nature of our order processing system, orders may be processed shortly after payment confirmation.
6. Customer Responsibility
Customers are responsible for:
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Providing accurate shipping information
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Monitoring tracking updates and delivery status
We are not liable for:
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Incorrect or incomplete shipping addresses
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Failed delivery attempts
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Lost or stolen packages that are marked as delivered by the shipping carrier
7. Contact
For any questions regarding returns, refunds, or orders, please contact:
📧 info@localneighbours-sedona.com
Our support team aims to respond within 3–5 business days.
8. Chargebacks & Payment Disputes
At Local Neighbours Sedona, we encourage customers to contact our support team directly before initiating any payment dispute.
If a customer files a chargeback or payment dispute without first contacting us, we reserve the right to investigate the claim and provide supporting evidence to the payment provider.
Submitting a false, fraudulent, or unjustified chargeback after an order has been processed, shipped, or delivered may be considered payment abuse.
In such cases, we reserve the right to:
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Investigate the dispute and submit evidence to the payment provider
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Recover any chargeback processing fees charged by the payment provider
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Charge a False Chargeback Administrative Fee to cover dispute handling costs
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Restrict or block future purchases from the customer
This administrative fee covers:
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dispute handling
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payment processor penalties
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administrative investigation costs
By placing an order with Local Neighbours Sedona, customers agree to these terms.
9. Early Chargebacks & Payment Abuse
Customers are expected to contact our support team first if there is any issue with their order.
Filing a chargeback within 1–7 days after payment, without first contacting our support team, may be considered an abuse of the payment dispute system, particularly if the order has already been processed or prepared for fulfillment.
Because chargebacks immediately trigger investigation procedures and penalties from our payment processors, such disputes create additional administrative and operational costs.
If a customer initiates a premature, false, or unjustified chargeback, we reserve the right to:
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Investigate the dispute and submit supporting evidence to the payment provider
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Recover any applicable payment processor dispute fees
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Charge a False Chargeback Administrative Fee
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Cancel or block future orders from the customer
Customers are strongly encouraged to contact our support team first so we can resolve any issue quickly and fairly.